Refund Policy

1. Overview

This Refund Policy explains how refund requests for PIXCHA Pro are handled. Refund eligibility depends on the purchase, the applicable law, and the terms shown by the payment provider. This policy does not promise an automatic refund or a fixed refund period.

2. PIXCHA Pro purchases and Paddle

Payments for eligible PIXCHA Pro purchases may be processed by Paddle, which acts as Merchant of Record. Paddle may provide buyer support and handle payment-related requests for those transactions. Follow the support or transaction-management instructions shown in your receipt or purchase confirmation.

3. Requesting a refund

Refund requests are reviewed according to applicable law, Paddle’s buyer terms where Paddle processed the transaction, and the circumstances of the purchase. A request can be made through the buyer-support route provided with the Paddle receipt where appropriate. Include enough purchase information for the provider to locate the transaction; do not send full payment-card details.

4. Cancellation and renewals

Cancel a subscription using the purchase or subscription-management controls provided for your transaction. Cancellation prevents future renewal when completed before the applicable renewal point. It normally does not automatically reverse a completed charge; a refund must be separately requested and approved under the applicable terms.

The renewal timing, amount, and cancellation instructions shown at checkout or in your subscription-management flow apply to your purchase. Contact the payment provider promptly if you do not recognize a renewal charge.

5. Duplicate charges, errors, and technical issues

If you believe you were charged twice, charged an incorrect amount, or cannot access a paid feature, contact the buyer-support channel shown on your receipt for billing issues. For an access problem, include the account email and purchase reference when contacting PIXCHA through the support contact provided with your account or purchase communications. Do not include full payment-card details.

6. Refund eligibility

Refund requests are assessed individually under applicable law, the purchase terms presented at checkout, and the payment provider’s buyer terms where relevant. A request may be affected by the type of transaction, the purchase status, and any mandatory consumer rights that apply. Submitting a request does not guarantee approval.

7. Policy changes

We may update this policy as the service or purchase arrangements change. The date above identifies the current version. Purchase-specific terms and mandatory rights under applicable law continue to apply.